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Nannydo Terms & Conditions for Parents

If you have any queries or questions regarding the terms and conditions
then please do not hesitate to speak to your Nannydo Consultant.

1. Contract and Consumer Rights

1.These terms and conditions shall represent a legally binding contract between the client or employer (the "Client") and the Nannydo nanny agency (the "Agency"). The verbal/written instruction by the Client to the Agency to submit suitable Candidates for contact or interview or arrangement of interviews shall constitute acceptance by the
Client of these terms and conditions. The term "Candidate" means a person introduced by the Agency. The Agency is acting as an employment agency.

2.0 Client Responsibilities

2.1 Any correspondence, communication either verbally, written or via email is confidential and the Client agrees not to disclose to third parties.

2.2 All bookings must be made directly between the Client and Nannydo agency and family service.

2.3 No bookings are to be made directly with the babysitter unless previously agreed with The Agency. Should this obligation be ignored, the babysitter is obliged to inform the Agency and the relevant fees will be charged to the Client.

2.4 Nannydo agency requires the Client to provide accurate details of their address, contact details and full name.

2.5 The Agency requires the Client to inform the Candidate of any medical conditions, allergies, sickness or disability associated with the children.

2.6 The Client agrees that they are the employer of the nanny – not the agency.

2.7 The Clients that employ a nanny are required to abide by all tax laws declared by the HMRC with regards to taxes and National Insurance contributions.

2.8 The Client agrees that Nannydo agency and family services requires our Candidates to be in a safe, warm and friendly environment.

2.9 The Client is responsible for paying all expenses during the Candidates working hours, including but not limited to travel expenses, admission or entrée costs for activities, food and drink and any other childcare related costs that are incurred during the Candidates working hours.

3.0 Fees

3.1 Booking fees are payable in British Pounds.

3.2 The booking is confirmed upon the booking fee being settled.

3.3 Booking fees are to be paid prior to the Candidate commencing work.

3.4 The invoice will be sent via email with payment due upon receipt.

3.5 The booking fee secures the Candidate for the dates and times you have requested.

3.6 Failure to settle the booking fee in a timely manner could result in the Candidate being allocated on another job.

3.7 The Client shall notify the Agency immediately should it choose to re-engage a Candidate who has been introduced to it by the Agency.

3.8 In the event that a Client does not hire a Candidate following the initial Introduction by the Agency but subsequently approaches the Candidate directly (not through the Agency) offering engagement then the Client shall be liable to relevant Booking or Placement Fees.

4.0 Introduction of a Candidate other than through the Agency
The Client must immediately notify the Agency if a Candidate put forward has already been introduced by a third party or has been viewed or contacted through a website or advertisement. If the Client does not notify the Agency, and the Agency has been
working on matching the Client and Candidate, or if the Agency continues to work on matching the Candidate to the Client, it will be presumed that the introduction has been effected by the Agency and the relevant fee will be payable if the Candidate is then engaged by the Client.

5. Liability

5.1 The Agency endeavours to provide the Client with only the most suitable Candidates. However, the Client must satisfy itself as to the suitability of the Candidate prior to making an offer to the Candidate. The Agency does not accept any liability for any kind of inconvenience, loss or damage howsoever arising and whether caused directly or indirectly from an act or omission of a Candidate introduced by the Agency. Similarly, no warranty is offered in respect of the suitability, honesty, capability or character of any Candidate introduced by the Agency and employed by the Client. Candidates are not the employees of the Agency.

5.2 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcarers. The Agency does not exclude or restrict liability for death or personal injury resulting from its negligence.

6. Refund Policy

6.1 If a Candidate (who has been offered and has accepted a position with a Client) either does not start employment or leaves within 2 weeks of starting employment with the Client then one free candidate interview will be provided, subject to the following conditions:

  • The Agency is informed by the Client within 2 days of the termination of the employment

  • The relevant fee has been settled in full within 7 days of the date of invoice, or if the Candidate started before the end of the 7 day period, the fee was paid before the Candidate started work

  • The booking has not been cancelled by the Candidate because of unreasonable demands by the Client; or unreasonable working conditions; or a change in the job description; or a change in location; or a breach of the employment contract by the Client (whether signed or not) or employment regulations (including pay)

  • The Client is still intending to employ a childcarer and the Agency is given 3 weeks to find a suitable replacement; and

  • The Client does not use another agency or source or website during the 3 weeks to find a replacement.

6.2 If the Client changes their mind and does not go ahead with a placement (where a Candidate has been offered employment and has accepted), then the full relevant fee is still payable, even if no employment contracts have been signed. In addition, the Client
is expected to pay the Candidate 1 week’s pay.

6.3 Once one free replacement has been found, there are no further refunds or replacements offered

6.4 In the event that a free replacement cannot be found, the Agency will refund the Client the 75% of the original fee.

6.5 No refund will be given where the Client retains the services of a Candidate, even though the Client considers the Candidate unsatisfactory, and no refund will be given where the Client withdraws their offer of employment to the Candidate.

7. General

7.1 This contract shall be construed in accordance with and governed by the laws of England and Wales and the Client agrees to submit to the exclusive jurisdiction of the Courts of England and Wales.

7.2 The Client is responsible for putting in place a suitable contract of employment between the Client and the Candidate and is legally responsible for their employee’s Tax and National Insurance payments and for providing a detailed payslip, as well as any pension contributions that are required to be made by UK law.

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